Your Bike's Repair Journey

Step by step

STEP 1

Email Us

Let us know what you’d like:

  • Just a repair
  • Repair + simple black or white lacquer paint over the repaired area
  • Repair + paint restoration over the repaired area(aka “Make it look brand new!”)

STEP 2

Strip & Ship Your Bike

Take your bike to one of our partner bike shops—they’ll strip, box, and ship it for you. Prefer to DIY? Go for it! We recommend using Bike Flights for shipping and smaller frame boxes (easier and cheaper). 👉 Pro tip: Include a piece of paper with your contact info and a return shipping label inside the box.

STEP 3

We Got It!

You’ll get a text update when your frame arrives at our shop.

STEP 4

Inspection Time

Our team will carefully inspect your frame and then send a second text with the official quote for you to approve.

STEP 5

Payment + Return Shipping Label

Once repairs are nearly done, you’ll get another text asking for payment and your return shipping label. Already included it in the box? You’re ahead of the game! 🎉

STEP 6

The Journey Home

We’ll ship your frame back to you or your favorite bike shop for reassembly.

STEP 7

Back in Action

Reunite with your frame and enjoy more beautiful rides! 🏞️